Support

If your question is about an order, open it under Orders in the app to call the business or the courier. If that does not solve it, write to us and include your order number.

Frequently asked

I did not receive a sign-in code

Check your spam folder. The code is valid for 10 minutes and you can request a new one in the app.

Can I cancel my order?

Yes, from the order page until the business accepts it. After that, call the business.

How do I pay?

On delivery, to the courier, in cash or by card.

How do I delete my account?

See Account deletion.

Reporting a security vulnerability

If you find a security vulnerability in By1, email the details to [email protected]. Please do not disclose it before we fix it, do not access other people's data and do not disrupt the service. We will not take legal action over good-faith reports.